Chat History

Introduction

From History tab on the dashboard, you can review details about your visitors and chats, like in the example below. To make your search easier, you can simply use the search bar by typing key words or ticket IDs. You can also export your list by clicking on “Export to CSV”.

You can also opt for an advanced search by filtering agents by clicking on the blue arrow icon at the right of the search bar that lets you filter conversation by agent, date, tag, department and conversation type.

Standard agents will be able to see conversations connected to them or all the ones assigned to the department he belongs to (if belongs to any).