Skip to main content
Skip table of contents

Setup email ticketing

The email ticketing section helps you configure the integration between Imagicle Smartflows and your email server. This integration is required if you want to use emails as a conversation channel. For example, every time your customers write an email to a specific email account, that message triggers the creation of a ticket within Smartflows and agents can reply using either another email or the chat panel.

To do that, you have to configure a forwarding rule in your email server to forward all the incoming emails to a specific account (e.g., support@mycompany.com) to the email account visible inside the “Integrate with your mailbox provider” section. In this way, for each email received by one of your accounts (e.g., support@mycompany.com), a new ticket will be created and associated with the Default department.

If you want to associate the ticket with a specific department (different from the Default one), use the “Department’s mailbox” to see the email account you have to forward the emails to for each configured department.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.