Analytics tab
NOTE: Analytics Tab is accessible to Administrator users only!
Introduction
In this article you'll learn how to best use our Analytics section, which is divided in three sections:
Number of conversations last 7 days
Conversations per hour of day
Median response time & average conversation length
Conversations
Visitors
Messages
Response time
Conversation length
Events
Satisfaction
Data Analytics has grown in significance within enterprises, serving to analyze and refine business processes while enhancing decision-making and outcomes. Its primary objective is to leverage statistical analysis and technology on data to uncover trends and address challenges.
Access the Analytics section in Imagicle Smartflow is very easy: just click on “Analytics” icon on the left bar menu.
