Manage your editor and add blocks
In Smartflows, BOTs conversations are built using blocks, the fundamental building elements of your BOT’s conversation flow.
When a new BOT is created, a couple of standard and important blocks are automatically added to the flow other than the “start“ block:
Start: this is the default entry point of the BOT flow. It is possible to hand over the control to a specific block of another BOT by using the “Replace bot“ block;
Welcome: this is a “Reply“ block with a sample message;
DefaultFallback: this block is triggered when the user inputs something that the BOT cannot recognize or process using the standard flow. An input is considered “not recognized” if the flow executes a block without a “Capture user reply” block as the next action and there is no matching question (brain icon) for the input.
It is also possible to use the “defaultFallback“ block on purpose: for example, you can configure this block to use the ChatGPT integration and leave the BOT to default to this block for any (or almost any) user input.
(check the default fallback section to understand how to set up)
The flow editor features a sub-menu with five primary sections, each containing a range of blocks you can drag and drop onto your canvas. Please, refer to each section for detailed information:
Integrations (includes AI)